Questions
Everything people ask before the first pickup.
And a few things worth knowing after it. If yours is not here, ask us directly — a person answers.
Booking & Pickup
Scheduling, slots and how collection works.
7 questions
How does laundry pickup work?
You tell us when to come, we collect your clothes from your doorstep, clean them at our facility and bring them back to the same address. You do not need to be home for the whole slot — just available when the pickup partner arrives.
How do I book a pickup?
Message us on WhatsApp or give us a call, tell us your address and a convenient slot, and we confirm the pickup. Booking takes about a minute.
What areas do you serve?
Our current coverage is listed on the Service Areas page, including the exact localities and pincodes. Enter your pincode in the availability checker to confirm in one step.
What pickup slots are available?
There are three windows a day: 8:00–11:00 AM, 12:00–3:00 PM and 5:00–8:00 PM. Pick whichever suits you when you book, and we will confirm it on WhatsApp before we set out.
Do I need to be at home for the pickup?
Someone needs to hand the clothes over and confirm the item count. If you cannot be there, a family member, flatmate or building security desk can hand over on your behalf as long as you tell us in advance.
Can I schedule a regular weekly pickup?
Yes. Tell us the day and slot that suits you and we will set up a recurring collection so you do not have to book each week.
Do I need to provide a bag?
No. The pickup partner brings a laundry bag. Your clothes are tagged to your order before they leave your doorstep.
Pricing & Payment
What things cost and how you pay.
5 questions
How much does laundry cost?
Everyday laundry is charged by weight — Wash & Fold ₹79/kg, Wash & Iron ₹110/kg and Premium Laundry ₹189/kg. Garments such as sarees, suits and winter wear, and household items like quilts and curtains, are priced by the piece. Every rate is published on the Pricing page, GST included — nothing is quoted only on a phone call.
Is pickup and delivery free?
Yes, on any order of ₹300 or more — both ways, with no doorstep fee and no fuel surcharge. A regular week's laundry clears that comfortably: 4 kg of Wash & Fold comes to ₹316.
Are there any hidden charges?
No. What you see on the rate card is what appears on your invoice. GST is already included in every rate, collection and delivery are free, and nothing is added at the door.
What payment methods do you accept?
We accept UPI, debit and credit cards, net banking, and cash on delivery. Payment is collected on delivery unless you have arranged otherwise.
Do you provide invoices?
Yes. An itemised invoice listing every garment and charge is shared with every order.
Services
What we clean and what we do not.
5 questions
How long does laundry take?
Standard turnaround is 24 to 48 hours for everyday laundry and 48–72 hours for dry cleaning. Anything heavier takes longer because it has to dry fully, and we confirm the delivery day with you at collection.
Do you dry clean delicate clothes?
Yes. Silk, wool, chiffon, georgette and similar fabrics are dry cleaned rather than washed, with spot treatment and hand finishing.
Do you clean sarees?
Yes. Plain and heavy work sarees are both handled, priced separately because zari and embellished sarees need more careful handling.
Do you clean blankets, quilts and curtains?
Send us a photo on WhatsApp and we will tell you. Household fabrics are handled case by case rather than at a published rate, so we would rather look at the item than quote blind.
Is there anything you will not clean?
We do not take fur, exotic leathers, electric blankets, mattress cores, or garments too fragile to survive cleaning. If we cannot clean something safely we return it uncharged and explain why.
Garment Care
How your clothes are handled.
6 questions
How are clothes separated?
Every order is tagged to you and processed as its own batch, never mixed with another customer's clothes. Within your order, items are sorted by colour, fabric and wash temperature.
Will my white clothes stay white?
Whites are washed separately from colours, and anything we suspect might bleed is colour-tested first. Fabric that has already greyed over time will not be restored to new.
Can you remove all stains?
Not always, and we would rather say so upfront. Fresh stains lift far more reliably than old or heat-set ones. Tell us what caused a stain and we will pre-treat it accordingly.
What happens if clothes are damaged?
Every order is inspected before and after cleaning, and pre-existing damage is recorded at pickup. If something is damaged in our care, our Damage & Loss Policy sets out exactly how it is resolved.
What happens if a garment is missing?
Items are counted at collection, tagged individually and counted again before delivery. If something is missing, contact us within 48 hours of delivery and we will trace it through the tagging log.
What if I leave something in a pocket?
Please empty all pockets before handover. Anything we find is set aside and returned with your order, but we cannot take responsibility for items left inside garments.
Orders & Delivery
Changes, delays and getting your order back.
4 questions
How can I track my order?
We send you status updates on WhatsApp at pickup, during processing and before delivery. You can also message us at any point for an update.
Can I cancel or reschedule a pickup?
Yes. Cancel or reschedule free of charge before the pickup partner is dispatched. Full details are in our Cancellation Policy.
Can I change my delivery address after booking?
Yes, as long as the new address is within our service area and you tell us before the order is out for delivery.
What if I am not home at delivery?
Tell us in advance and we can reschedule, or hand over to someone you nominate. We do not leave laundry unattended at a doorstep.
Business & Bulk
Commercial and recurring laundry.
3 questions
Can businesses book bulk laundry?
Yes. We work with hotels, restaurants, salons, gyms, hostels and offices on recurring schedules with volume pricing and consolidated invoicing. Request a quote on the Business page.
Do you offer contract pricing?
Yes. Volume-based rates are agreed after we understand your monthly load and pickup frequency.
Can you handle daily pickups?
Yes, on a scheduled route basis. Frequency and slot are agreed as part of the account setup.
Still stuck?
Ask about a specific garment, an unusual stain, a delivery window, or anything the list above does not cover.
Pickup LaundryonlineHi! I’d like to book a pickup.
Wash & Fold · Tomorrow evening?
Got it — we’ll collect tomorrow evening.
Anything I need to do?
Just leave the bag at the door. ₹79/kg, delivery free. 👍
Message
Pickup confirmed
Tomorrow evening · back in 24–48 hrs
Wash & Fold
₹79/kg
Book in under a minute
Send one message. That's the whole booking.
Pick what needs cleaning, tell us where and when, and we'll take it from there. No app to install, no account to create.
Tell us when suits you — we collect within your hours, not ours
- Free pickup & delivery from ₹300
- Back in 24–48 hrs
- GST included