1. Where we operate
Pickup and delivery are available in the localities and pincodes listed on our Service Areas page. We are not able to collect from addresses outside those areas.
2. Slots
You tell us when suits you when you book, and we confirm the collection time with you before we come. We do not operate fixed collection windows.
3. Charges
- Pickup and delivery are free on any order of ₹300 or more, with no doorstep fee.
- There is no doorstep charge, fuel surcharge or packing charge on any order.
- GST is included in every rate published on the pricing page.
4. Handover
- Items are counted with you at collection and that count is recorded against your order.
- You may nominate another person — a family member, flatmate or building security desk — to hand over or receive on your behalf, provided you tell us in advance.
- We do not leave laundry unattended at a doorstep.
5. Delivery attempts
If nobody is available to receive the order, we will contact you and arrange redelivery. After repeated failed attempts, a redelivery charge may apply, confirmed with you beforehand.
6. Delays
Where a delivery is going to miss the agreed day, we will tell you as soon as we know and give you a revised date. Items that need extra treatment or additional drying time are the most common cause.
Draft notice
This document is a draft awaiting final review and approval. Where it refers to a charge or a period without naming a figure, that figure has not been fixed yet and will always be confirmed with you before it applies.