1. Who we are
These services are provided by the business named in the footer of this website. Our registered address and contact details are listed on the Contact page.
2. Placing an order
- An order is confirmed once we have accepted your pickup request and agreed a collection slot with you.
- Items are counted at collection and that count forms the record for your order.
- We may decline any item we do not believe can be cleaned safely, and we will tell you why.
- Service availability depends on your address falling inside a current service area.
3. Pricing and payment
- Prices are those published on our pricing page at the time your order is confirmed.
- Laundry charged by weight is weighed at our facility, and the weight appears on your invoice.
- Pickup and delivery are free on orders of ₹300 or more. Any charge that is not on the published rate card is agreed with you before your order is collected.
- Payment is due on delivery unless a different arrangement has been agreed in writing.
- Accepted payment methods are UPI, debit and credit cards, net banking, and cash on delivery.
4. Turnaround
Turnaround times published on this website are estimates given in good faith, and the delivery day is confirmed at collection. Weather, public holidays, and items that need additional treatment can extend them. We will tell you as soon as we know that an order will be late.
5. Your responsibilities
- Empty all pockets before handover. We are not responsible for items left inside garments.
- Tell us about stains, damage or fabric sensitivities before we collect.
- Make sure someone is available to hand over and receive the order in the agreed slot.
- Provide accurate address and contact details.
6. Uncollected orders
If we cannot deliver an order, we will hold it and keep trying to reach you on the details you gave us. Storage charges may apply to an order left uncollected for an extended period, and we will tell you before any are added.
7. Liability
Our liability for loss of or damage to your items is set out in our Damage & Loss Policy. Nothing in these terms limits liability that cannot be limited under applicable law.
8. Changes to these terms
We may update these terms from time to time. The version published on this page at the time your order is confirmed is the version that applies to that order.
9. Governing law
These terms are governed by the laws of India, and the courts of the city in which the business is registered have jurisdiction over any dispute arising from them.
Draft notice
This document is a draft awaiting final review and approval. Where it refers to a charge or a period without naming a figure, that figure has not been fixed yet and will always be confirmed with you before it applies.